Income Verification Policy

Our Federal grants require us by contract to verify every applicant’s income at the time of intake. This includes the income for everyone living in the household who is age eighteen (18) or older.  If you are missing specific eligibility documentation with your application, you will be asked to submit the documentation within 72 business hours. If you do not provide all of the essential documentation within the allotted timeframe, your application will be left pending.

• Current CSBG Income Guidelines CSBG-FPG-2021Download
• Our Frequently-Asked-Income-Verification-QuestionsDownload sheet answers questions about what documents can be used to verify income, what is considered a household, etc.

Missing Paystubs The form(s) below can be used by those who do not have pay stubs for the past four weeks to provide as proof of employment income; or have not been with a new job long enough to receive a paycheck. 

• Printable Employer Income Verification Form
• ONLINE EMPLOYER INCOME VERIFICATION

Zero Income Everyone on the application who reports they are age 18 or older will be asked if they have income to report. If the answer is no, the household member will complete a Self-Declaration of Zero Income as part of the application. This is only valid for 30 days. 

• Only use this   Zero Income Recertification Form if your application is over 30 days old and our office has requested you Re-certify your zero income status. 

Uploading Documents  If you are missing documents and need to securely upload documents please click on the link below. We no longer use Fax. 

SECURE DOCUMENT UPLOAD

Non Discrimination Policy

No person shall based on race, color, national origin, or sex be excluded from participation in, be denied the benefits of, or be subjected to discrimination under, any program or activity funded in whole or in part with funds made available under this subtitle. Any prohibition against discrimination based on age. No person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance. The Applicant will not discriminate against any person on the biases of age, color, disability, marital status, national origin, race, religion, or sex in the program or services for which the Applicant is receiving federal funds.

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Customer Feedback

Yellowstone Country Assitance Network uses customer satisfaction data and input to design our programs and services that meet their needs. Please take a minute and let us know how we are doing.

CASE MANAGMENT CLIENT FEEDBACK

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Complaints

If you are reading this, it means that we might have failed to live up to your expectations or denied your requests. We aspire to have everyone who seeks our services in Park and Hot Springs County love what we do. But there are times when personalities clash, our staff missed meeting our standards, or there are times when our customers contribute to our failure.

Regardless of why, ultimately, we desire to assist Park and Hot Springs County residents in becoming self-sufficient. It may be helpful if we describe the requirements our staff have to serve you.

To assist you, we are required to obtain information about you. Many of our funding sources need personal data to qualify you for their programs. Some are federal funding. We ask all of our intake questions because of those contractual requirements. We do need to know the name, age, and demographics for everyone living in your house regardless of if they are related or not. We need to verify proof income for everyone 18 and older, even if it is zero. We need to verify the number of household members in the house. You may choose to do this with other documentation inlead using the last four digits of the Social Security Number and enter 0000 on the application. We do need to verify that your residence is in the county. We have contracted funds to provide services. We do need to ensure that the services we provide are allowable under our contracts with our funders. These are not meant to be a barrier but give us better information to walk beside you in this new journey toward self-sufficiency.

Let’s get to why you are here.

If you have a complaint, please submit to Complaint Form or call (307) 754-2073.

Our Federal grants require us by contract to verify every applicant’s income at the time of intake. This includes the income for everyone living in the household who is age eighteen (18) or older.

If you are missing specific eligibility documentation with your application, you will be asked to submit the documentation within 72 business hours. If you do not provide all of the essential documentation within the allotted timeframe, your application will be denied.

Current CSBG Income Guidelines CSBG-FPG-2021Download

Our FAQ sheet answers questions about what documents can be used to verify income, what is considered a household, etc.

•  Frequently-Asked-Income-Verification-QuestionsDownload

Missing Paystubs 

The form(s) below can be used by those who do not have pay stubs for the past four weeks to provide as proof of employment income; or have not been with a new job long enough to receive a paycheck. 

• Printable Employer Income Verification Form
• ONLINE EMPLOYER INCOME VERIFICATION

Zero Income

Everyone on the application who reports they are age 18 or older will be asked if they have income to report. If the answer is no, the household member will complete a Self-Declaration of Zero Income as part of the application. This is only valid for 30 days.

Only use this   Zero Income Recertification Form if your application is over 30 days old and our office has requested you Re-certify your zero income status.

Uploading Documents

If you are missing documents and need to securely upload documents please click on the link below. We no longer use Fax.